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Showing posts from November, 2021

Top 3 Reasons Why Your Call Centre Business Must Be GDPR And PCI-DSS Compliant

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Governments, businesses, individuals all have become increasingly online over the past few years. The recent pandemic has increased online traffic significantly, and experts opine that this is likely to be the new normal.  As online activity grows, there is an obvious concern regarding the information that all groups and individuals have shared online. And most importantly, what happens with the information shared.  The concerns primarily revolve around the security of the information. There is also increased awareness and priority on the potential misuse of data and privacy in the online world.  With these concerns and potential risks, some standard guidelines ensure the security of online data. The owners of the data (read personal information) can decide how much privacy they would need.  Two such globally accepted standards are GDPR and PCI. What is GPDR? In their regular interaction with businesses, customers share some of the personal information necessary to t...